Refund policy

Due to the intimate and hygienic nature of our products, Bold Boutique maintains strict return and exchange guidelines. By completing a purchase, you agree to the terms below.

1. Final Sale Items

The following items are final sale and not eligible for return or exchange:

  • Panties and intimate bottoms

  • Opened or used toys

  • Opened personal care products

  • Clearance or promotional items (unless otherwise stated)

This policy is in place for health, hygiene, and safety reasons.

2. Lingerie Exchanges

Lingerie (excluding panties) may be exchanged under the following conditions:

  • The item must be unworn and unwashed

  • Original tags must be attached

  • The protective liner (if applicable) must be intact

  • The item must not show signs of wear, deodorant marks, fragrance, or washing

  • Exchange request must be made within 7 days of receipt or pickup

For health reasons, lingerie that has had panties tried on is not eligible for exchange.

All exchanges are subject to inspection and approval at the discretion of Bold Boutique.

Refunds are not issued for lingerie unless required under Canadian consumer protection laws.

3. Adult Toys

For hygiene and safety reasons:

  • Opened toys cannot be returned or exchanged at the boutique level.

  • Many toys include a manufacturer warranty.

If a toy is defective:

  • Notify us within 7 days of receipt.

  • We will assist in directing you to the manufacturer warranty process where applicable.

Warranty coverage, duration, and approval are determined solely by the manufacturer.

4. Defective or Damaged Items

If you receive an item that is defective or not as described:

  • Contact us within 7 days of receipt.

  • Provide photos and order details.

In accordance with Canadian consumer law, defective products may qualify for repair, replacement, or refund at our discretion.

Items damaged due to misuse, improper care, or failure to follow instructions are not eligible.

5. Shipping Costs

  • Original shipping fees are non-refundable.

  • Customers are responsible for return shipping costs unless the item is confirmed defective.

  • Shipping charges for exchanges may apply.

6. Inspection & Approval

All eligible returns and exchanges must be approved before being sent back.

Items returned without authorization may be refused.

Bold Boutique reserves the right to deny any return that does not meet the conditions outlined above.

7. Local Purchases

In-store, pickup, and local delivery purchases are subject to the same return guidelines.

8. Policy Acknowledgment

By placing an order with Bold Boutique, you acknowledge and accept this Return & Exchange Policy.